Frequently asked questions - PRELUV



1. How does PRELUV work?

PRELUV is not a normal online shop. PRELUV is a platform for vintage fashion where the assortments and products of many great online vintage and second-hand shops are aggregated for all fashion addicts and second-hand lovers of the world. PRELUV - the pun from "already loved once" is more than just the brand name. PRELUV is a statement - for the love of vintage fashion and the value and style of every woman's wardrobe. "PRELUV - in love with vintage fashion" therefore stands for second-hand fashion, bags, accessories and more for all fashion-conscious women with a love for second-hand fashion. The advantages of PRELUV for fahionistas are on the mouse pointer: on PRELUV fashion lovers can find the offers of the best vintage fashion shops - and without clicking from page to page they can compare collection items and prices and shop comfortably.

2. Does the use of PRELUV cost me anything?

No, the use of PRELUV is completely free of charge for you. Have fun browsing, searching, comparing and buying on our Vintage Fashion platform!


Buying on PRELUV

1. Which articles can I buy on PRELUV?

On PRELUV you will find everything about vintage fashion and second-hand products for fashion-conscious and style-conscious women and mothers, great designer bags, fashionable accessories, hip brand shoes and much more for fashionistas with a love for vintage fashion.

2. How do I buy if I like an item?

If you like an item and you want to buy it, click on the button "To the shop" on the article page of the respective product and you will be forwarded directly to the vendor shop, where the payment process will also be handled. There you simply follow the instructions or the order process to buy the item and the great unique piece is yours.

3. What are the shipping costs?

Each of our connected partner sites has its own specifications regarding shipping and the associated costs. Therefore we refer for the exact dispatch conditions to the respective partner sides. There you will find detailed information in the corresponding category. In general, we at PRELUV can say that all our partner sites attach great importance to customer service and do everything to bring the goods to you as quickly as possible.

4. When will I receive my purchased item?

Just as with the shipping costs, the respective partner sites are responsible for this and you will find detailed information on the respective pages. We at PRELUV know that each partner site linked here attaches importance to a fast and comfortable delivery of your new favourite piece.

5. What do I do if I do not like an item or it does not fit. Do I have a right to return it?

In such unfortunate case,  please contact the seller, i.e. the respective online shop connected to PRELUV. They will help you individually with the topic of return policy.

6. How do I find the right item size?

Usually, the article sizes stated on the partner sites are directly posted by the seller. If you are unsure about a size specification, you can either contact the respective partner site directly or you can look up the size tables on this page. There it is also explained exactly which sizes correspond to which body measurements. Sometimes you can also find information about how a product looks like in the description of the individual vintage pieces.

7. How does PRELUV guarantes the items quality?

Molti dei nostri siti partner collegati sono veri e propri esperti del marchio e controllano attentamente l'autenticità e la qualità dei loro prodotti con requisiti rigorosi. Tuttavia, noi di PRELUV non possiamo garantire l'autenticità o la qualità dei prodotti sui nostri siti partner collegati. Informazioni più dettagliate su come i singoli negozi controllano i loro prodotti sono disponibili sui rispettivi siti web dei nostri partner.

8.  Are you looking for a specific item or product?

Then enter the name of the product you are looking for in the search box in the home page. PRELUV will then search for your new favourite piece in all connected partner shops.


Selling on PRELUV

1. I want to sell my (pre)loved clothes. Can I do it at PRELUV?

At the moment we at PRELUV do not yet offer the possibility to put your own Preloved products online and sell them. Until we'll do it, you can do it at any of our connected partner shops, where you will find marked areas for sale or you can put your vintage pieces online to find a new fashionable owner for them. After you have offered your garments for sale on one of our partner sites, most of them will automatically be listed on PRELUV. Our current partner sites can be found in the "Partner sites" section on the PRELUV homepage.


Contact and Information

1.  How do I get news about PRELUV and stay up to date?


To stay up to date on what's new at PRELUV, whether it's new promotions, exciting fashion topics or newly integrated business partners, simply subscribe to our newsletter. Of course you can unsubscribe at any time. Stay up to date with Facebook, Instagram or Pinterest what's new at PRELUV.

2. What is the PRELUV Journal?

In our PRELUV Journal you will find everything about vintage fashion, fashion, trends, inspiration, lifestyle, backstage information and everything else that interests and moves the PRELUV team and our visitors. We regularly publish new articles and contributions from which you can be inspired.

3. How can I unsubscribe from the newsletter?

You have the possibility to unsubscribe from  the newsletter at any time. Just click on the corresponding link at the end of the newsletter. Or you can send us an e-mail to [email protected] or call us at +49 (0) 40 688 915 212

4. Do you want to become a Business Partner of PRELUV and list your Vintage Online Shop at PRELUV?

We are pleased that you would like to present your Vintage Online Shop at PRELUV. Regarding a partnership, just send us an email to [email protected] or contact us by phone at +49 (0) 40 688 915 212 and we will contact you directly.

5. Are you a journalist, blogger or interested in a cooperation or partnership with PRELUV?

We are pleased that you would like to contribute to PRELUV or having a partnership or other king of contact with PRELUV. Please contact [email protected] or call us at +49 (0) 40 688 915 212.

Please direct all press enquiries to our PR agency pi creative at [email protected]

6. Do you want to contact PRELUV?

You can send all your questions about PRELUV to our customer service via email at: [email protected]. You can also reach us at the following number from Monday to Friday between 09:00 and 17:00: +49 (0) 40 688 915 212.

7. Did not find the right answer here?

Then please send us a message to [email protected] or contact us by phone at +49 (0) 40 688 915 212.

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